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Representative - Full-time -Customer Service/Call Center in Olathe, KS at D. H. Pace Company, Inc.

Date Posted: 1/12/2019

Job Snapshot

Job Description

DH Pace Company, Inc. aspires to hire full-time Customer Service Representatives to join our National Accounts department in Olathe, KS. We are seeking candidates who have excellent communication and technical skills. High-volume call center experience is preferred. Flexible schedule availability is required - you must be able to work evenings, until 10:00pm, and at least one weekend day.

Position overview:

  • Receive incoming calls from customers that require service/sales. Identify the type of call, type of problem, and then schedule the service appointment.
  • Promote all products, services, and quote accurate pricing when appropriate
  • Gather information from the customer to ensure accurate billing
  • Enter detailed information in the service ticket that allows the dispatcher to send a qualified technician to the job site
  • Represent the company in a professional manner with good customer service and verbal communication skills
  • Maintain and promote a positive attitude toward customers regardless of the circumstances
  • Other responsibilities as assigned

Flexible schedule availability is required - you must be able to work evenings, until 10:00pm, and at least one weekend day.

Qualifications:

  • Two (2) years of high-volume call center experience or customer service experience preferred
  • Excellent verbal and written communication skills
  • Must be proficient with technical applications, including, but not limited to: Microsoft office Suites, SharePoint

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 40 locations in 20 states.  The company is privately-held and family operated for over 90 years, with sales in 2018 in excess of $500MM.

Our comprehensive benefits package includes:

  • Competitive base salary
  • Medical, dental, and vision options
  • 401k retirement plan + match
  • Paid time off plan

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DH Pace Company

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