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Representative - Customer Service/Call Center in Olathe, KS at D. H. Pace Company, Inc.

Date Posted: 5/24/2018

Job Snapshot

Job Description

DH Pace Company, Inc. aspires to hire a Customer Service Representative to join our National Accounts department in Olathe, KS. We are seeking a candidate who has excellent communication and technical skills. High-volume call center experience is preferred. Flexible schedule availability is required.

Position overview:

  • Receive incoming calls from customers that require service/sales. Identify the type of call, type of problem, and then schedule the service appointment.
  • Promote all products, services, and quote accurate pricing when appropriate
  • Gather information from the customer to ensure accurate billing
  • Enter detailed information in the service ticket that allows the dispatcher to send a qualified technician to the job site
  • Represent the company in a professional manner with good customer service and verbal communication skills
  • Maintain and promote a positive attitude toward customers regardless of the circumstances
  • Other responsibilities as assigned

Available work shifts:

Tuesday-Saturday: 1:00p-10:00pm

Sunday-Thursday: 1:00p-10:00pm

OR four 10-hour shifts: Thursday-Friday-Sunday-Monday 11:00am-10:00pm

(All shifts listed above allowing for 1-hour lunches)

Qualifications:

  • Two (2) years of high-volume call center experience or customer service experience preferred
  • Excellent verbal and written communication skills
  • Must be proficient with technical applications, including, but not limited to: Microsoft office Suites, SharePoint

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through 40 locations in 19 states. The company is privately-held and family operated for over 90 years, with sales in 2017 over $400MM. 

Our comprehensive benefits package includes:

  • Competitive base salary
  • Medical, dental, and vision options
  • 401k retirement plan + match
  • Paid time off plan

#PaceCB

DH Pace

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