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Operations Manager in Wichita, KS at D. H. Pace Company, Inc.

Date Posted: 5/18/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Wichita, KS
  • Job Type:
    Management
  • Experience:
    Not Specified
  • Date Posted:
    5/18/2018

Job Description

Overhead Door Company of Wichita, a DH Pace Company, aspires to hire an Operations Manager. We sell, service and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, managing a field force of technicians and/or installers and they are held accountable for managing labor costs.

Job Responsibilities:

  • Manage day-to-day operations of Service and Install Departments.
  • Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
  • Review workload and manpower to meet customer commitments in a cost effective manner.
  • Ensure that install projects are completed timely, below budget and to the satisfaction of the customer.
  • Participate in the annual budgeting process for the Departments and the plan to execute.
  • Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s).
  • Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
  • Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
  • Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and action
  • Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs.
  • Improve Customer survey scores and response rates over prior year results by: (1) consistently emphasizing the importance great customer service and actively coaching it; (2) consistently recognizing employees who deliver great customer service: and, (3) Quickly and consistently repairing relationships where customers give us low scores while making the needed improvements in people and processes to help ensure better service in the future.
  • Will evaluate and make suggestions to improve operational processes and procedures
  • Will assist with hiring, training and developing new employees
  • Leading effective field force meetings
  • Other duties as assigned

Requirements:

  • Bachelor’s degree, highly preferred
  • Ideally, prefer a minimum of 5 years of work supervision experience
  • Possess an ability for technical applications and mechanical systems
  • Will conduct meetings with hourly and salaried employees
  • Must possess a Valid Driver’s License

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 40 offices in the US. The company is privately-held and family operated for over 90 years, with sales in 2017 in excess of $400MM.

We set the tone for success, reward hard work and put employees first:

  • Exposure to tenured DH Pace leaders will invest time in associate growth and development.
  • Access to online training material to enhance professional skills and product knowledge
  • Advancement and transfer opportunities
  • Competitive base salary
  • Comprehensive total benefits package and corporate wellness program
  • Paid time off plan

#PaceCB

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Company: Overhead Door of Wichita

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