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Operations Manager in Albuquerque, NM at D. H. Pace Company, Inc.

Date Posted: 5/5/2018

Job Snapshot

Job Description

Leverage your Operations leadership background in a new Operations Management position with Overhead Door Company of Albuquerque, a DH Pace Company.

Will oversee all aspects of the Commercial and Residential Service Departments (various doors and operators serviced (fixed/repaired) at commercial and/or residential customer and/or general contractor job sites) to include: scheduling, dispatching, project management, managing a field force of service technicians while fiscally managing labor costs and budgets.

Will have full Operations responsibility for our three (3) New Mexico offices: Albuquerque, Santa Fe and Farmington. The position is based in Albuquerque, NM and will travel an average of once/month, up to 3 days/trip, to either the Santa Fe or Farmington offices.

Work at Pace and Receive:

  • Competitive Base Salary AND participation in an Annual Bonus Incentive Compensation Plan
  • Company provided: cell phone and laptop
  • Comprehensive total benefits package including a corporate wellness program, paid time off plan (PTO); already your 2nd year you will accrue 16 days of PTO!
  • Tenured DH Pace leaders who invest time in helping you learn and develop your knowledge of our products and services
  • Access to online training material to enhance professional skills and product knowledge
  • Advancement and transfer opportunities

 Position Overview:

  • Will directly impact and shape the business by managing operational activities that involve Service and Installation such as managing the dispatching and scheduling efforts of field technicians, while ensuring labor hours are within budget and project profitability and customer satisfaction are routinely met
  • Work with Sr. Management to learn how to establish sales and operating budgets and how to efficiently manage labor costs
  • Improve individual performance of the field force you manage through coaching, scorecard reviews and yearly performance reviews.
  • Evaluate and make suggestions to improve operational processes and procedures
  • Hire, train and develop new employees and lead effective field force meetings
  • Must be proactive, comfortable communicating with customers and willing to solve problems

 Qualifications:

  • Prefer Bachelor’s degree coupled with a minimum of five (5) years of mid to senior level operations management experience or minimum ten (10) years of senior level operations management experience directly managing personnel, preferably with a Service Organization where manpower and labor costs were involved.
  • Must possess a Valid Driver’s License
  • Must be able to safely lift 75 lbs.
  • Participate in the management on-call rotation schedule
  • Effective time management skills, highly organized and a keen sense for addressing both customer and employee issues quickly with an ability to remedy problems
  • Possess an ability for technical applications and mechanical systems
  • Must be a good communicator and able to conduct meetings with hourly and salaried employees
  • Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
  • Proficient with Microsoft Office products (i.e. Word, Excel, Outlook, etc.)

Google DH Pace Careers and Share Our Opportunities with your friends and colleagues!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Company Overhead Door Company of Albuquerque

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