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Customer Support Representative in Denver, CO at D. H. Pace Company, Inc.

Date Posted: 9/21/2018

Job Snapshot

Job Description

DH Pace Company, Inc. of Denver, aspires to hire a Customer Support Representative. We are seeking a detail oriented and organized individual capable of effectively managing customer requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction through inter-company divisions and subcontractor networks. Our Ideal candidate would have some related work experience and/or training, possess an ability for technical applications and mechanical systems and the ability to multi-task in a fast paced environment. Must have strong communication skills and the motivation to provide an exceptional customer experience via phone/email. Flexible schedule availability required.

Job Responsibilities:
You will have the opportunity to directly impact sales by cultivating new customers and fostering long-term relationships with them.
• Provide administrative support to staff, department and management
• Receive incoming calls from customers that require service/sales by identify the type of call, type of problem, and then schedule the service appointment assuring the customers timing preference is met for a specific day and time of day
• Promote all products and services and quotes accurate pricing when appropriate
• Gather accurate information from the customer to ensure accurate billing
• Enter the information in the service ticket with sufficient information that allows the dispatcher to send a qualified technician to the job site with information about the problem prior to their arrival at the job site
• Represent the company in a professional manner with good customer service and verbal communication skills
• Maintain and promote a positive attitude toward customers regardless of the circumstances
• Communicate with customer, supervisor or other office personnel in an effective and timely manner
• Receive job tickets, check tickets for description of work completed, extra parts used on the job, and also check for technician number and time worked on job
• Ensure that all doors, operators, miscellaneous parts and job labor are coasted and billed correctly on each job ticket
• Complete corrections from Manager as necessary and release billing to generate customer invoices
• When necessary, compare time sheets to tickets for labor hours in and out on jobsites on date received and ensure hours and dates worked are entered on tickets by technicians to assure they coincide with time sheets
• Check for part numbers and description of parts, description of work completed and check to see if jobs are completed or if the ticket is on continuation
• Submit billing to Service Manager for approval daily
• Standard work hours: Monday through Friday; 7:00am to 5:00pm and Saturday-rotation schedule

Job Requirements:
As an organization, we take great pride in offering our customers the best products and services represented by a top notch team that is always willing to go the extra mile every day of the week.
• Bachelor’s degree, highly preferred
• Ideally, prefer a minimum of two (2) years of related work experience and/or training
• Affinity for taking care of customers and an outstanding work ethic
• Must have good time management skills, be organized and have the ability to multi-task
• Possess an ability for technical applications and mechanical systems
• Must be a good communicator with both spoken and written communication
• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service

We reward your hard work, dedication and success:
• Advancement opportunities
• Successful employees are often granted transfers and promotions to new office locations for the organization
• Competitive Base Salary
• Comprehensive benefits including medical, dental, vision, life and disability coverage and 401(k)
• Paid Time Off Plan
• Company Closes in Observance of Major Holidays
• Your health and wellness is important to us – Corporate Wellness Program and Non-smoking work environment




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