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Customer Service Representative in Olathe, KS at D. H. Pace Company, Inc.

Date Posted: 4/28/2018

Job Snapshot

Job Description

DH Pace Company, Inc. aspires to hire a Customer Service Representative. We are seeking a detail oriented and organized individual capable of effectively managing customer requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction through intercompany divisions and subcontractor networks. Our Ideal candidate would have some related work experience and/or training, possess an ability for technical applications and mechanical systems and the ability to multi-task in a fast paced environment.  Must have strong communication skills and the motivation to provide an exceptional customer experience via phone/email.  Flexible schedule availability required.

Position overview:

  • Receive incoming calls from customers that require service/sales by identify the type of call, type of problem, and then schedule the service appointment assuring the customers timing preference is met for a specific day and time of day
  • Promote all products and services and quotes accurate pricing when appropriate
  • Gather accurate information from the customer to ensure accurate billing
  • Enter the information in the service ticket with sufficient information that allows the dispatcher to send a qualified technician to the job site with information about the problem prior to their arrival at the job site
  • Represent the company in a professional manner with good customer service and verbal communication skills
  • Maintain and promote a positive attitude toward customers regardless of the circumstances
  • Other responsibilities as assigned

Available work shifts:

Tuesday-Saturday 6:00am-3:00pm & 1:00p-10:00pm

Sunday-Thursday  6:00am-3:00pm & 1:00p-10:00pm


  • Ideally, prefer a minimum of two (2) years of related work experience and/or training
  • Affinity for taking care of customers and an outstanding work ethic
  • Must have good time management skills, be organized and have the ability to multi-task
  • Possess an ability for technical applications and mechanical systems
  • Must be a good communicator with both spoken and written communication
  • Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through 40 locations in 19 states. The company is privately-held and family operated for over 90 years, with sales in 2017 over $400MM. 

We set the tone for success, reward hard work and put employees first:

  • Exposure to tenured DH Pace leaders will invest time in associate growth and development.
  • Access to online training material to enhance professional skills and product knowledge  
  • Advancement and transfer opportunities
  • Competitive base salary
  • Comprehensive total benefits package and corporate wellness program
  • Paid time off plan



DH Pace

Offer of employment contingent upon successful completion of pre-employment screening, background check and E-Verify. EOE M/F/Disability/Veteran AA VEVRAA Federal Contractor.


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