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Commercial Service Manager in Denver, CO at D. H. Pace Company, Inc.

Date Posted: 9/23/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Denver, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/23/2018

Job Description

DH Pace Company of Denver, is seeking a Commercial Service Manager in our Commercial Department. This position is heavily customer service based. We sell, service and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, managing a field force of technicians and/or installers and they are held accountable for managing labor costs.

Job Responsibilities:

  • Manage day-to-day operations of Service and Install Departments.
  • Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
  • Review workload and manpower to meet customer commitments in a cost effective manner.
  • Ensure that install projects are completed timely, below budget and to the satisfaction of the customer.
  • Participate in the annual budgeting process for the departments and the plan to execute.
  • Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s).
  • Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
  • Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
  • Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and action
  • Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs.
  • Improve Customer survey scores and response rates over prior year results by: (1) consistently emphasizing the importance great customer service and actively coaching it; (2) consistently recognizing employees who deliver great customer service: and, (3) Quickly and consistently repairing relationships where customers give us low scores while making the needed improvements in people and processes to help ensure better service in the future.
  • Will evaluate and make suggestions to improve operational processes and procedures
  • Will assist with hiring, training and developing new employees
  • Leading effective field force meetings
  • Other duties as assigned

Requirements:

  • Bachelor’s degree, highly preferred
  • Ideally, prefer a minimum of 5 years of work experience with supervisory
  • Possess an ability for technical applications and mechanical systems
  • Will conduct meetings with hourly and salaried employees
  • Must possess a Valid Driver’s License

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 40 offices in the US. The company is privately-held and family operated for over 90 years, with sales in 2017 in excess of $400MM.

We set the tone for success, reward hard work and put employees first:

  • Exposure to tenured DH Pace leaders will invest time in associate growth and development.
  • Access to online training material to enhance professional skills and product knowledge
  • Advancement and transfer opportunities
  • Competitive base salary
  • Comprehensive total benefits package and corporate wellness program
  • Paid time off plan

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