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Administrative IT Support Representative in Olathe, KS at D. H. Pace Company, Inc.

Date Posted: 3/23/2018

Job Snapshot

Job Description

DH Pace Company, Inc., is seeking to hire an Administrative IT Support Representative! If you have a knack for computer systems and are good at explaining \u0022how to....\u0022 you may enjoy this challenge. You will be the central point of contact when internal customers (our employees) have computer, application, phone system, and mobile device questions.

Job Responsibilities:

  1. Help Desk Tasks
  • Serve as the IS point of contact for users by answering help desk phone and monitoring help desk ticket system
  • Process tickets, research problems, and determine actions needed
  • Provide functional and technical support to users.
  • Maintain user forms.
  • Send notices of system issues, outages, or major changes to users
  • Communicates/coordinates with appropriate departments/resources to resolve issues and outages
  • Troubleshoot and resolve issues

     2. System Administration Tasks

  • Create, Delete, or Change user accounts, user information, and user permissions/security settings
  • Check to ensure nightly jobs run properly.
  • Assist with data requests and cleanup (users, tables), and archiving.
  • Monitor event logs and backups of remote servers, correct issues discovered.

      3. Other

  • Provide end user and administrative training and documentation on new or modified applications.
  • Maintain and enhance professional relationship with business users and others.
  • Work as part of IT and business teams to achieve business goals.
  • Other tasks as assigned.

Job Requirements:

  • Excellent communication skills, both verbal and written
  • Experienced and proficient in Excel, Word, Outlook, PowerPoint, and Skype
  • General understanding of databases

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through 40 locations in 19 states. The company is privately-held and family operated for over 90 years, with sales in 2017 over $400MM.

Our comprehensive benefits package includes:

  • Competitive base salary
  • PTO plan
  • Medical, dental, and vision options
  • 401k plan + match



DH Pace