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Branch Manager in Springfield, MO at D. H. Pace Company, Inc.

Date Posted: 11/21/2018

Job Snapshot

Job Description

Overhead Door of Springfield, a DH Pace Company aspires to hire Branch Manager. This position will have direct responsibility for leading, managing and profitably growing the Springfield market. If you have experience with operations, budgets, labor costs and profit and loss, take this opportunity to apply!

Job Responsibilities:

  • Effectively manage employee performance, control labor and material costs and ensure service levels meet customer expectations
  • Assist with employee/job scheduling and provide assistance with technical/mechanical trouble-shooting/problem solving
  • Monitor technicians’ schedules to ensure timely completion of jobs and accurate customer invoicing
  • Manage the “on-call\u0022 process for technicians and personally handle escalated customer calls to resolve customer issues
  • Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans
  • Inventory management to include material and parts ordering
  • Interact with customers to build strong relationships
  • Warehouse functions to include loading and unloading building materials as necessary for daily customer jobs
  • Prepare bids and quotes for customers
  • Other duties may be assigned  

Requirements:

  • Bachelor Degree preferred
  • Valid driver’s license
  • Mechanical aptitude and ability to understand technical situations essential
  • Must have excellent communication and organizational skills, a proven track record of working in a very fast-paced environment where attention to detail is essential and possess a strong sense of urgency
  • Ability to professionally and effectively communicate and build strong relationships with employees and customers
  • Ability to quickly and efficiently solve problems and make sound decisions
  • Proficient with Microsoft Office products (i.e. Word, Excel, Outlook, etc.), as well as experience using a computer in a general business environment
  • Prior experience managing, dispatching, and scheduling field technicians (highly desirable)  

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 40 offices in the US. The company is privately-held and family operated for over 90 years, with sales in 2017 in excess of $400MM.

We set the tone for success, reward hard work and put employees first:

  • Exposure to tenured DH Pace leaders will invest time in associate growth and development.
  • Access to online training material to enhance professional skills and product knowledge
  • Advancement and transfer opportunities
  • Competitive base salary
  • Comprehensive total benefits package and corporate wellness program
  • Paid time off plan

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Company: Overhead Door of Springfield

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